Frequently Asked Questions
Your Questions Answered
Category title
1. Where do you ship to?
We ship worldwide. Our primary markets are the US, UK, Canada, Australia and Germany, but we accept orders from most countries globally.
2. How long does delivery take?
Delivery typically takes 3 to 5 business days depending on your location. You will receive a tracking number by email once your order has been dispatched.
3. Can I track my order?
Yes. Every order comes with a tracking number sent to your email after dispatch. Use it to monitor your delivery from our warehouse to your door.
4. What if my item arrives damaged or faulty?
Contact us within 30 days of receiving your order and we will arrange a replacement or refund. Send a photo of the item and your order number and we will sort it quickly.
5. Are your products suitable for beginners?
Absolutely. Every product in our store works across all fitness levels. Whether you are just starting out or adding to an existing setup, our equipment is designed to grow with you.
6. Do you offer refunds?
Yes. If you are not satisfied with your order for any reason contact us within 30 days of delivery and we will make it right.
7. What payment methods do you accept?
We accept Visa, Mastercard, American Express, PayPal, Apple Pay and Google Pay. All transactions are encrypted and secure.
8. I have a question not listed here. How do I contact you?
Use the contact form on our Contact Us page or email us directly. We respond to all messages within 24 hours.